Staff
Population Health Services
Population Health Services comprises a comprehensive set of services that support successful participation in the HMSA Payment Transformation for provider members. These services are designed to help physicians maximize their quality performance within the PCMH model, support collaboration across practices and specialties, maintenance of data integrity in health information exchange technology, and facilitating between HMSA and HHP providers.
Contact them for assistance and/or questions about:
- Clinic workflow and patient outreach optimization
- Patient outreach campaigns
- Requests for reconsideration (R4Rs) related to HMSA quality measures
- Coreo support and training
- Health maintenance alerts and HHP dashboard training
 Aileen Crisostomo, NCMA | Population Health Supervisor |
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 China Andrade, MPH | Health Practice Liaison Ph: (808) 522-4524 [email protected] |
 Anne Burke | Health Practice Liaison Ph: (808) 522-4557 [email protected] |
 Sunnie Candido | Health Practice Liaison Ph: (808) 246-2956 [email protected] |
 Lauren Fujii | Health Practice Liaison Ph: (808) 522-4544 [email protected] |
 Jerry Dulluog | Specialist Ph: (808) 522-3340 [email protected] |
Laura Lu | Specialist |
ACO Analytics
ACO Analytics compiles and produces accurate data, analysis and reporting to support the business and clinical management of Hawai‘i Health Partners’ attributed patient population.
Contact them for assistance and/or questions about:
- Population health data analytics and report distribution
- Support for contracts, programs, initiatives and patient outreach through data processing and analysis
- Identifying trends, opportunities, gaps in care and high-risk/high-cost patient populations
 Ann Takenaka, MBA, BBA, MIS | Senior Analyst [email protected] |
 Brian Lincoln, BS | Analyst [email protected] |
Managed Care Services
Managed Care Services provides referral management for HMSA patients, directs appropriate care coordination of patients, and serves as a resource guide for providers and clinic staff.
Contact them for assistance and/or questions about:
- Referral authorization requests for out-of-network services
- Resource support for health plan guidelines, benefits and restrictions
- Navigating in-network providers and facilities
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Nichole Ishida | Managed Care Supervisor
Ph: (808) 500-0644
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 Dana Peros | Network Coordinator Ph: (808) 458-1897
[email protected] |
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 David Ramirez | Managed Care Specialist
Ph: (808) 515-8021
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Administration
 Junmin Lau | Administrative Assistant Ph: (808) 522-4440
[email protected] |
 Kristi Ahuna | Administrative Secretary Ph: (808) 522-2619
[email protected] |
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 Lauren Wong, MHA | Project Manager Ph: (808) 522-2979
[email protected] |
 Michael Kurohara | Program Manager Ph: (808) 535-0978
[email protected] |
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Complex Care
Complex Care Services are designed for high risk patients with chronic medical conditions; to coordinate the best care possible for patients and to achieve the best outcomes. The care team works closely with patients and their caregiver, and assists with the coordination of care, medication, health education, and accessing community resources.
Contact them for assistance and/or questions about:
- Care coordination for patients who utilize the ER often, have frequent hospitalizations and have multiple chronic medical or social conditions
- Augmenting care coordination for high-need, high-cost patients
- Patient/Caregiver engagement with face-to-face visits to assist in promoting greater understanding and control of health risks and conditions
 Rachelle Meza, RN, BSN | Complex Care Program Nurse Supervisor Ph: (808) 535.2981 [email protected] |
 Julie Aurio, RN | Care Manager Ph: (808) 458-1831 [email protected] |
 Luzviminda Baja, RN, BSN | Care Manager Ph: (808) 500-0568 [email protected] |
 Geldilyn Ebbay, RN, BSN | Care Manager Ph: (808) 500-0498 [email protected] |
 Diana Joy Tolentino, RN, BSN | Care Manager Ph: (808) 458-1825 [email protected] |
 Kiana Carson, CHW | Community Health Worker Ph: (808) 458-1921 [email protected] |
 Tanya Higa, CHW | Community Health Worker Ph: (808) 458-1898 [email protected] |
 Airleen Lucero, CHW | Community Health Worker Ph: (808) 458-1884 [email protected] |
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Nhi Hoan "Belinda" Quach, CHW | Community Health Worker |
Ph: (808) 500-0569 [email protected] |
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Nancy Visitacion, RN, MSN, CDCES | Care Manager, Kaua'i
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