Population Health Services

Population Health Services comprises a comprehensive set of services that support successful participation in the HMSA Payment Transformation for provider members. These services are designed to help physicians maximize their quality performance within the PCMH model, support collaboration across practices and specialties, maintenance of data integrity in health information exchange technology, and facilitating between HMSA and HHP providers.

Contact them for assistance and/or questions about:

• Clinic workflow and patient outreach optimization
• Patient outreach campaigns
• Requests for reconsideration (R4Rs) related to HMSA quality measures
• Coreo support and training
• Health maintenance alerts and HHP dashboard training

Eleanor Naone, NCMA | Population Health Manager  Ph: (808) 535-0972 [email protected]	Aileen Crisostomo, NCMA | Coordinator Population Health Outreach Ph: (808) 522-4582  [email protected]
Sunnie Candido | Coordinator Population Health | Kaua'i  Ph: (808) 246-2956  [email protected]	Lauren Fujii | Coordinator Population Health Ph: (808) 522-4544  [email protected]
Laura Lu | Specialist, Population Health Population Outreach Ph: (808) 522-4583 [email protected]

ACO Analytics

ACO Analytics compiles and produces accurate data, analysis and reporting to support the business and clinical management of Hawai‘i Health Partners’ attributed patient population.

Contact them for assistance and/or questions about:

• Population health data analytics and report distribution
• Support for contracts, programs, initiatives and patient outreach through data processing and analysis
• Identifying trends, opportunities, gaps in care and high-risk/high-cost patient populations

Ann Takenaka, MBA, BBA, MIS | Senior Analyst [email protected]	Brian Lincoln, BS | Analyst [email protected]
Andrew Arceo | Analyst [email protected]

Managed Care Services

Managed Care Services provides referral management for HMSA patients, directs appropriate care coordination of patients, and serves as a resource guide for providers and clinic staff.

Contact them for assistance and/or questions about:

• Referral authorization requests for out-of-network services
• Resource support for health plan guidelines, benefits and restrictions
• Navigating in-network providers and facilities

Nichole Ishida | Managed Care Supervisor Ph: (808) 500-0644 [email protected]	Tanya Higa | Managed Care Specialist Ph: (808) 458-1898 [email protected]
Yolanda Raphael | Managed Care Specialist Ph: (808) 458-1852 Fax: (808) 535-7265 [email protected]	David Ramirez | Managed Care Specialist Ph: (808) 515-8021 Fax: (808) 535-7265   [email protected]
Dana Peros | Network Coordinator Ph: (808) 458-1897 Fax: (808) 535-7265 [email protected]

Administration

Junmin Lau | Administrative Assistant Ph: (808) 522-4440 [email protected]	Kristi Ahuna | Administrative Secretary Ph: (808) 522-2619 [email protected]
Ashley Ho, MBA | Project Manager Ph: (808) 522-4121 [email protected]	Michael Kurohara | Program Manager Ph: (808) 535-0978 [email protected]
Christine Umipeg | ACO Quality Coordinator Ph: (808) 500-0641  [email protected]